Return & Refund Policy

Thanks for shopping with us at FIlmcraft Studio Gear.

If you are not entirely satisfied with your purchase, we're here to help.

 

Please use our Return Portal to process your return. You will need your order number and the shipping zip code to access the portal.

 

For the best experience, we advise you to print your return label from a desktop or laptop workstation, rather than a mobile device.

 

Returns

You have 30 calendar days to return an item from the date you received it.

To be eligible for a return, your item must be unused and in the same condition that you received it.

Your item must be in the original packaging.

All custom orders are final sale.

Refunds

 Once we receive your item, we will inspect it and notify you of the status of your return. If your return is approved, we will initiate a refund to your credit card (or original method of payment).

 You will receive the credit within a certain amount of days, depending on your card issuer's policies.

Your item needs to have the receipt or proof of purchase.

If you have any questions, please contact us.